Ordering
How far in advance do I need to order?
As our products are all frozen, you can order your prawns well in advance of your celebration.
We recommend ordering your Christmas prawns before December so you have one less thing to worry about during the Christmas rush and guarantee yourself a box of our showstoppers.
How do I place an order?
Check out our ‘How to Order’ video.
How much is the delivery fee?
Great news! Delivery is on us for all order sizes.
How can I add or remove items from my order?
Contact us at help@skullisland.com.au. Orders can be changed up to 48 hours before delivery.
What should I put as special delivery instructions?
You can enter special Delivery Instructions during the checkout process – the more detailed the better!
Some common delivery instructions are:
- Gate codes
- How to find the right apartment block if in a large complex
- Building or house colour
- Where to find the house number
- A safe place for the driver to leave the order - this must be accessible even if they can't get in touch with you.
- Instructions on how to navigate a difficult or tight driveway
- Place in esky at the front door.
How do I update or change my delivery address?
Contact us at help@skullisland.com.au. Delivery address can be changed up to 48 hours before delivery.
How can I change my delivery date?
Contact us at help@skullisland.com.au. Delivery date can be changed up to 48 hours before delivery.
How do I cancel my order?
Order cancellations must be emailed to help@skullisland.com.au at least 48 hours prior to delivery.
How far in advance do I need to order?
As our products are all frozen, you can order your prawns well in advance of your celebration.
We recommend ordering your Christmas prawns before December so you have one less thing to worry about during the Christmas rush and guarantee yourself a box of our showstoppers.
How do I place an order?
Check out our ‘How to Order’ video.
How much is the delivery fee?
Great news! Delivery is on us for all order sizes.
How can I add or remove items from my order?
Contact us at help@skullisland.com.au. Orders can be changed up to 48 hours before delivery.
What should I put as special delivery instructions?
You can enter special Delivery Instructions during the checkout process – the more detailed the better!
Some common delivery instructions are:
- Gate codes
- How to find the right apartment block if in a large complex
- Building or house colour
- Where to find the house number
- A safe place for the driver to leave the order - this must be accessible even if they can't get in touch with you.
- Instructions on how to navigate a difficult or tight driveway
- Place in esky at the front door.
How do I update or change my delivery address?
Contact us at help@skullisland.com.au. Delivery address can be changed up to 48 hours before delivery.
How can I change my delivery date?
Contact us at help@skullisland.com.au. Delivery date can be changed up to 48 hours before delivery.
How do I cancel my order?
Order cancellations must be emailed to help@skullisland.com.au at least 48 hours prior to delivery.
Delivery
Where do you deliver?
We currently deliver to all metro areas in ACT, NSW, QLD, VIC and WA and major regional areas. Enter your postcode to check if we deliver to you.
When do you deliver?
We deliver during 2 timeslots- 12 a.m. to 7 a.m. (local time) and 7 a.m. to 6 p.m. (local time). This means you can now select a delivery time that is convenient for you! When entering your delivery information in the cart, be sure to carefully select your preferred delivery date and time.
How long does it take for delivery after I order?
We deliver on certain days depending on the suburb your order is being delivered to. Please enter your postcode and head to the checkout to find out which days and times we deliver to you.
Can I request a specific time window within the delivery slot?
We're unable to request specific times within the window chosen - our drivers follow a preset route based on algorithms too complicated for us to change. You will receive an SMS with an ETA within 24 hours of your delivery time. Make sure you provide the mobile number of the person who will receive the order so they are kept in the loop.
The link in the SMS is live and updates throughout the day. Please check the link on the day of delivery for the most up-to-date ETA.
How will I know when my order is arriving?
Our delivery partner, Home Delivery Service (HDS), will SMS you:
1. the day before your delivery,
2. on the day of delivery with a live estimated time of arrival (ETA), and
3. once the box has been delivered. We even include a photo of where your box was left.
It is important that you enter a valid mobile number during the checkout process to ensure you receive your delivery updates.
What can I expect from my delivery?
Our delivery drivers aim to make your experience as smooth as possible.
Our drivers will:
- Deliver to the address provided at checkout, as shown in your order confirmation email.
- Follow your delivery instructions where possible, unless they conflict with our safety and operational guidelines.
For apartment deliveries:
- If access to the lobby is available, your order will be left safely inside.
- If the lobby is not accessible, your order will be placed under the buzzers.
For houses:
- Your order will be left by the front door unless you’ve specified a safe spot at the front of the property in your delivery notes.
Please note, our drivers are unable to:
- Call or text on arrival—they cannot use phones while driving and are not issued work phones. Please use your unique tracking link for real-time updates.
- Enter your home, garage, backyard, or unpack your delivery.
- Deliver beyond the front of the property.
- Drop orders over fences where they can’t safely place them on the ground.
- Enter properties with unsecured dogs.
- Drive down narrow, steep, poorly lit, or unpaved driveways—or any driveway where it’s unclear whether they can turn around safely. If your address has access challenges, please mention them in your delivery instructions.
- Knock or ring doorbells.
Please note we do not issue refunds for products that are stolen after they have been delivered.
We appreciate your understanding as we work to keep our deliveries safe, efficient, and reliable for everyone.
My house is difficult to find because it is incorrectly listed on Google Maps. How can I make sure you find my house?
When our delivery partner is delivering to you for the first time, we will send you an SMS to request that you confirm your delivery address. This is a great opportunity to check that we have the right delivery location and provide photos of what your property looks like and where you would like the driver to leave your order. It is so helpful to eliminate delivery errors and helps our drivers a lot!
We will send you a photo of where we left your order via SMS too.
I live in an apartment complex. Where will you leave my delivery?
If the driver can access your lobby, your delivery will be left safely inside.
If the driver is unable to access the building, your delivery will be placed outside the main entrance to the residence on the ground floor under the buzzer.
I might not be home to collect my delivery. What should I do?
All our orders are delivered with a foil insulation layer and a large reusable gel pack. This will keep your prawns cold for several hours after delivery.
You do not need to be home for your delivery, however, please bring your order in at your earliest convenience to avoid defrosting.
Skull Island Tiger Prawns (Austral) are not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time. Please nominate a safe location to leave your order in the delivery instructions or select a more convenient delivery date.
What should I do if my delivery is late, missing, or damaged?
We go to great lengths to ensure safe and reliable delivery, but if something does happen, please contact us at help@skullisland.com.au, and we will sort it out ASAP!
Where do you deliver?
We currently deliver to all metro areas in ACT, NSW, QLD, VIC and WA and major regional areas. Enter your postcode to check if we deliver to you.
When do you deliver?
We deliver during 2 timeslots- 12 a.m. to 7 a.m. (local time) and 7 a.m. to 6 p.m. (local time). This means you can now select a delivery time that is convenient for you! When entering your delivery information in the cart, be sure to carefully select your preferred delivery date and time.
How long does it take for delivery after I order?
We deliver on certain days depending on the suburb your order is being delivered to. Please enter your postcode and head to the checkout to find out which days and times we deliver to you.
Can I request a specific time window within the delivery slot?
We're unable to request specific times within the window chosen - our drivers follow a preset route based on algorithms too complicated for us to change. You will receive an SMS with an ETA within 24 hours of your delivery time. Make sure you provide the mobile number of the person who will receive the order so they are kept in the loop.
The link in the SMS is live and updates throughout the day. Please check the link on the day of delivery for the most up-to-date ETA.
How will I know when my order is arriving?
Our delivery partner, Home Delivery Service (HDS), will SMS you:
1. the day before your delivery,
2. on the day of delivery with a live estimated time of arrival (ETA), and
3. once the box has been delivered. We even include a photo of where your box was left.
It is important that you enter a valid mobile number during the checkout process to ensure you receive your delivery updates.
What can I expect from my delivery?
Our delivery drivers aim to make your experience as smooth as possible.
Our drivers will:
- Deliver to the address provided at checkout, as shown in your order confirmation email.
- Follow your delivery instructions where possible, unless they conflict with our safety and operational guidelines.
For apartment deliveries:
- If access to the lobby is available, your order will be left safely inside.
- If the lobby is not accessible, your order will be placed under the buzzers.
For houses:
- Your order will be left by the front door unless you’ve specified a safe spot at the front of the property in your delivery notes.
Please note, our drivers are unable to:
- Call or text on arrival—they cannot use phones while driving and are not issued work phones. Please use your unique tracking link for real-time updates.
- Enter your home, garage, backyard, or unpack your delivery.
- Deliver beyond the front of the property.
- Drop orders over fences where they can’t safely place them on the ground.
- Enter properties with unsecured dogs.
- Drive down narrow, steep, poorly lit, or unpaved driveways—or any driveway where it’s unclear whether they can turn around safely. If your address has access challenges, please mention them in your delivery instructions.
- Knock or ring doorbells.
Please note we do not issue refunds for products that are stolen after they have been delivered.
We appreciate your understanding as we work to keep our deliveries safe, efficient, and reliable for everyone.
My house is difficult to find because it is incorrectly listed on Google Maps. How can I make sure you find my house?
When our delivery partner is delivering to you for the first time, we will send you an SMS to request that you confirm your delivery address. This is a great opportunity to check that we have the right delivery location and provide photos of what your property looks like and where you would like the driver to leave your order. It is so helpful to eliminate delivery errors and helps our drivers a lot!
We will send you a photo of where we left your order via SMS too.
I live in an apartment complex. Where will you leave my delivery?
If the driver can access your lobby, your delivery will be left safely inside.
If the driver is unable to access the building, your delivery will be placed outside the main entrance to the residence on the ground floor under the buzzer.
I might not be home to collect my delivery. What should I do?
All our orders are delivered with a foil insulation layer and a large reusable gel pack. This will keep your prawns cold for several hours after delivery.
You do not need to be home for your delivery, however, please bring your order in at your earliest convenience to avoid defrosting.
Skull Island Tiger Prawns (Austral) are not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time. Please nominate a safe location to leave your order in the delivery instructions or select a more convenient delivery date.
What should I do if my delivery is late, missing, or damaged?
We go to great lengths to ensure safe and reliable delivery, but if something does happen, please contact us at help@skullisland.com.au, and we will sort it out ASAP!
Product
How many prawns will I receive?
Our Skull Island Tiger Prawns are packed as follows:
- GIANT (Under 6 pieces per pound) – ~35 prawns per 3kg box
- JUMBO (6 to 8 pieces per pound) – ~50 prawns per 3kg box
Are Skull Island Tiger Prawns farmed or wild caught?
Our prawns are wild caught in the Australian waters, Gulf of Carpentaria, by over 80 crew across 11 vessels from August to November every year.
Are Skull Island Tiger Prawns cooked or raw?
Our prawns are snap frozen within 45 minutes of landing on the back deck of the vessel in their raw and whole state. Providing you with raw prawns provides you with endless culinary options.
Check out our Tips and Tricks page for recipe inspiration.
How long do I have before the Skullies expire?
When kept at a controlled temperature, Skullies have a use-by date of 24 months from the capture date marked on the box. However, we recommend consuming them within 6 months of receiving your box—if they last that long!
How big is the 3kg box? Will it fit in my home freezer?
The dimensions of our 3kg box are as follows: 290mm W x 193mm H x 90mm D.
It fits in most standard sized home freezers.
I have started deveining my prawns and noticed a dark green/ grey tract along the back of the prawn. Is the prawn safe to eat?
Yes! This tract is called the prawn roe and totally safe to eat. It is the same roe that appears orange once cooked.
This is different to the prawn’s digestive tract which is usually found underneath the roe and should be removed.
What is the best way to thaw Skull Island Tiger Prawns?
Check out this clip from Masterchef contestant, Alex Crisp for tips and tricks on how to thaw our Skullies.
How do I separate the frozen prawns?
Our Skullies are carefully packed using a technique called ‘finger laying’. Each prawn is laid individually for easy removal. It means you can snap off what you need and save the rest for later.
Please note some prawns may naturally thaw together so we suggest using a butter knife to carefully separate them.
How many prawns will I receive?
Our Skull Island Tiger Prawns are packed as follows:
- GIANT (Under 6 pieces per pound) – ~35 prawns per 3kg box
- JUMBO (6 to 8 pieces per pound) – ~50 prawns per 3kg box
Are Skull Island Tiger Prawns farmed or wild caught?
Our prawns are wild caught in the Australian waters, Gulf of Carpentaria, by over 80 crew across 11 vessels from August to November every year.
Are Skull Island Tiger Prawns cooked or raw?
Our prawns are snap frozen within 45 minutes of landing on the back deck of the vessel in their raw and whole state. Providing you with raw prawns provides you with endless culinary options.
Check out our Tips and Tricks page for recipe inspiration.
How long do I have before the Skullies expire?
When kept at a controlled temperature, Skullies have a use-by date of 24 months from the capture date marked on the box. However, we recommend consuming them within 6 months of receiving your box—if they last that long!
How big is the 3kg box? Will it fit in my home freezer?
The dimensions of our 3kg box are as follows: 290mm W x 193mm H x 90mm D.
It fits in most standard sized home freezers.
I have started deveining my prawns and noticed a dark green/ grey tract along the back of the prawn. Is the prawn safe to eat?
Yes! This tract is called the prawn roe and totally safe to eat. It is the same roe that appears orange once cooked.
This is different to the prawn’s digestive tract which is usually found underneath the roe and should be removed.
What is the best way to thaw Skull Island Tiger Prawns?
Check out this clip from Masterchef contestant, Alex Crisp for tips and tricks on how to thaw our Skullies.
How do I separate the frozen prawns?
Our Skullies are carefully packed using a technique called ‘finger laying’. Each prawn is laid individually for easy removal. It means you can snap off what you need and save the rest for later.
Please note some prawns may naturally thaw together so we suggest using a butter knife to carefully separate them.